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Policies, Terms & Conditions

Tech Assistance, LLC (referred to as YPTS) operates under the following websites:

  • YourPrinterTonerStore.com

  • KyoceraStore.com

  • TheEpsonStore.com

  • MICRStore.com

  • KyoceraParts.com

Cookies and Tracking

While YPTS may utilize cookies, we respect your right to online privacy. We only use essential cookies to store data required to process and complete your orders. YPTS does not track your browsing habits beyond this scope. Please note that we do not control the search engine or referring site used to access our platform. We may advertise via search engines to promote our business.

Article 1 – Access, Use & Contact

Accessing or purchasing through any YPTS website implies acceptance of these Terms and Conditions. Access is permitted only to individuals of legal age and full capacity.

YPTS reserves the right to:

  • Request age verification;

  • Limit or terminate access for updates or operational changes;

  • Restrict usage for any unlawful or commercial purpose.

Contact Information:

Article 2 – Liability Disclaimer

Tech Assistance, LLC is not liable for:

  • Hardware/software incompatibilities;

  • Website hacking or phishing attempts;

  • Direct or indirect damages from use or inability to use YPTS;

  • Inaccurate or insecure information circulating online.

Product Support:
All products are covered (or not) by their respective manufacturers—Kyocera, Epson, Source Technologies, or ISI. Warranties may vary and it is your responsibility to confirm them before purchase. YPTS provides product information to the best of its ability but cannot guarantee accuracy due to changes by manufacturers.

By using the YPTS sites, the USER agrees to:

  • Hold YPTS harmless;

  • Protect their personal and computing equipment;

  • Accept full responsibility for product choices and purchases.

Article 3 – Intellectual Property

All content on YPTS (including text, graphics, code, videos, and images) is the intellectual property of Tech Assistance, LLC or used with manufacturer permission. Accessing the site does not confer ownership or usage rights to the content.

Article 4 – Payment & Returns

Payment Methods:

  • Orders are processed through PayPal or Square.

  • Payment must be authorized and validated before shipping.

  • Failed or unauthorized transactions may result in order suspension or cancellation.

  • Businesses failing to provide a Tax Exemption Certificate within 5 business days of submitting an order will be cancelled.  We do not process or hold a product during this time period. 

Return Policy Highlights:

  • Unused and unopened products may be returned within 7 days of delivery.

  • Installed electronics and print heads are not returnable as they are serial number unique.

  • A 33% restocking fee applies.

  • Return shipping is the customer’s responsibility.

  • Inks and toners are non-returnable.

  • Incorrect ordering is not a valid reason for return.

Return Authorization Process:

Return Address:

A return address will be provided once return is authorized - the address may vary from where it shipped from.  An RMA and instructions will be provided once all terms are met. Returns made without authorization may simply be disposed of in any fashion YPTS chooses and no credit will be given.

Damaged Shipments:

  • Note visible damage with the delivery driver.

  • Photograph the damage thoroughly (all sides, labels, interior).

  • Keep all packaging for verification.

  • Only timely made returns will be excepted (7 days or less) it is reasonable that damage be noted on the date of delivery and quickly reported.
  • Many shippers will only accept damage claim if noted on the bill of lading.  Insist that the driver/delivery person allow a note to be made.

Dead on Arrival / Malfunctions:

  • Initial troubleshooting may resolve the issue.

  • Remote diagnostics may be offered.

  • Refunds are issued only after inspection and serial number confirmation.

  • Photograph the damage thoroughly (all sides, labels, interior).

  • Keep all packaging for verification.

Article 5 – Personal Data Collection

Data Collected:

  • Order details and proof of purchase;

  • Email and shipping information;

  • Notes provided during checkout.

YPTS stores personal data offline for security and service delivery. Data is shared only with manufacturers (for warranty or safety purposes) and third-party processors for shipping. It will never be sold, except in the event of a business sale.

Data Storage & Control:

Children’s Privacy: YPTS does not knowingly collect personal data from users under age 16. Measures may be taken to verify age and parental consent where necessary.

Cookies: YPTS uses minimal, session-only cookies to improve navigation. These do not track personal browsing and do not require consent.

Article 6 – Severability

If any provision herein is deemed invalid, the remaining terms remain enforceable and in effect.

Article 7 – Waiver

Failure to enforce any term does not constitute a waiver. All provisions remain enforceable unless formally waived in writing by YPTS.

Article 8 – Changes to Terms

YPTS may modify these Terms at any time. Continued use of the site signifies acceptance of any updates. It is the USER’s responsibility to review the Terms regularly.

Article 9 – Jurisdiction and Governing Law

Tech Assistance, LLC is based in Wisconsin, USA. These Terms are governed exclusively by U.S. and Wisconsin law. In the event of a dispute, both parties agree to seek resolution via arbitration in Wisconsin before pursuing other legal avenues.